ORDERING AND CONTACT INFO At SoloRacer.com, our goal is to offer low prices and great customer service. Whether you're a hardcore autocrosser, weekend track enthusiast, or dedicated racer, we have the race gear you need! To order, see our Payment Options below, and email us at sales@soloracer.com if you have any questions. SoloRacer.com, by Devo Tech Inc. Cuyahoga Falls, OH 44223 330-940-3249 NOTE: We do not currently have a showroom. Orders are taken via internet or telephone only. Phone Hours (leave message if you get voice mail)... Monday: 10am-7pm EST Tuesday: 10am-7pm EST Wednesday: 10am-7pm EST Thursday: 10am-7pm EST Friday: 10am-3pm EST Saturday: 10am-3pm EST Sunday: Closed Email... sales@soloracer.com (24 hours/7 days a week) On-Line Shopping... 24 hours / 7 days a week soloracerdotcom@yahoo.com SHIPPING AND HANDLING (Continential U.S.) Shipping and handling will be added to your order after you enter your ship-to address. Shipping charges are outlined below... Standard Ground Shipping Order Size Standard Ground S&H $0-224.99.......................$9.99 $225 or more..................FREE Shipping is normally by UPS Ground, but sometimes smaller items will be sent via Priority US Postal Mail. Corbeau and Sparco seats/brackets/harness belts are shipped via Fed Ex Ground only (no Next Day, 2 Day, or 3 Day). For shipping to Hawaii, Alaska, Canada, and other locations outside the Continental US, shipping will be more. We will contact you via e-mail with the exact amount before processing your order. Free Shipping Coupons (Standard Ground Only) Use coupon code hjc to get FREE GROUND SHIPPING on any HJC Auto Helmet order! Use coupon code zamp to get FREE GROUND SHIPPING on any Zamp Helmet order! Expedited Shipping If you choose the 3 DAY SHIPPING option from our on-line shopping cart, the shipping charges shown are an estimate. If they end up being less than what is estimated, we will adjust them down before charging your credit card. If they are more than what is estimated, we will call you to confirm the extra charges. If you need 2 DAY SHIPPING or NEXT DAY AIR SHIPPING please call us at 330-940-3249 to get a shipping quote. PAYMENT OPTIONS Credit Card: Currently we accept payments through Visa, Mastercard, American Express, and Discover Card. Sorry, we cannot accept C.O.D. orders. Please note that your credit card WILL NOT be charged until your item(s) ships. The exception is when we only have part of your order in stock - in this case we will charge your card, ship what we have, and backorder what we don't have. Check: You can also pay for your order by cashier's check or money order. If you wish to mail in your order, just print and fill out this order form. Once finished, email us at sales@soloracer.com to confirm availability and the total price. Then just send the order form and check to the address listed on the form. RETURN POLICY FOR CORBEAU AND SPARCO SEATS/BRACKETS Most seats and bracket/sliders we sell are drop shipped directly from the manufacturer or from our distributor. There is a 7 day (from the day you recieve the shipment) return/exchange policy on these items. On some of the more popular seats/colors, we may take them back into our own stock within 30 days, but contact us for details. There is a 15% restocking fee on all seats/brackets returned with or without an exchange. Customers will also pay ANY AND ALL shipping costs incurred. All seats, brackets, and harness belts must be returned in the original box and packaging, no expections. Please be careful when unpacking your order so that the boxes and packing material may be used again if necessary. Please note that if you purchase Corbeau or Sparco bracket/sliders by themselves and do not order them along with seats, the bracket/sliders are NOT returnable, no exceptions. The following seats are NOT returnable under any circumstances... If you do need to return a Corbeau seat/bracket for exchange or refund, please see the RETURN/EXCHANGE INSTRUCTIONS below. RETURN POLICY FOR ALL OTHER ITEMS You may return an item for refund or replacement within 30 days of the shipment date. The item must be unused and in its original packaging, no exceptions. There is no fee for exchanges, but there is a 10% restocking fee for items returned without an exchange. Customers will also pay ANY AND ALL shipping costs incurred for the refund or exchanged. If you do need to return a Corebau seat/bracket for exchange or refund, please see the RETURN/EXCHANGE INSTRUCTIONS below. Shipping and handling charges are non-refundable. If you have any questions regarding your order, please feel free to contact us at sales@soloracer.com. RETURN/EXCHANGE INSTRUCTIONS Please observe the following guidelines before returning any item for refund or exchange: 1) Please email us at sales@soloracer.com before returning any item and let us know the reason for requesting the return/exchange. 2) We will respond with a return authorization (RA) number and our return shipping address. The RA number helps us track and process your return quickly and efficiently. Be sure to write the RA number on the outside of your return package, include a copy of your original invoice, and return the package within 7 days of the receipt of your RA number. We will not accept any returns without an RA number. 3) All items returned must be in unused condition and in the original packaging...no exceptions. Do not return any item to us if you do not have the original box and all documentation that was included with it. 4) Insure all items for their full value. Lost or damaged parts cannot be exchanged or refunded. 5) Return packages must be sent pre-paid directly to the shipping address we provide you. We only accept packages sent via UPS, Fed Ex, or US Postal Mail. Any return sent COD. will be sent back to you by your freight company. 6) Refunds will be issued by the same method of payment used for the original purchase. 7) Products returned may be subject to a restocking fee and you are responsible for the return shipping costs unless: a) the product is being returned due to defect or b) an error on our part in fulfilling your order. Please keep in mind that we incur shipping costs and credit card processing fees for every order. Therefore, we are unable to refund certain costs like credit card transaction fees. SPECIAL ORDERS SoloRacer.com does not manufacturer the seats or other products we sell. All special order items will be charged in full at the time of the order. All special order items will be processed in the most efficient and timely manner possible. We cannot and will not be held responsible for delays beyond our control. No cancellations, refunds, exchanges or credits will be honored for any special order or custom built items. It is the customer's responsibility at the time of ordering a special order to obtain an estimated time of arrival. The approximate time of arrival is just that - APPROXIMATE. SoloRacer.com will not be held responsible for specific ship-to or receiving dates of your special order, since they are for the most part, out of our control. Refusal of a special order shipment does not constitute your right to a refund of any kind whatsoever. ORDER SHORTAGES It is the sole responsibility of the customer to contact SoloRacer.com within 48 hours of delivery date to report missing parts or incomplete shipments. No claims of any kind for product shortage will be honored if filed after 48 hours of the delivery date. No exceptions will be made. PRODUCT WARRANTIES SoloRacer.com does not manufacturer the seats or other products we sell. All merchandise distributed by SoloRacer.com is subject to the manufacturers' warranties only (if any). We make every effort to carry only the highest quality products. Some racing, special order, or custom-made parts are sold "as is" without any type of warranty, expressed, written, implied, or assumed. It is the responsibility of the customer and not SoloRacer.com to verify product warranty (if any) information. No labor inconvenience or damage charges are included in any guarantee or warranty claims. We will gladly assist you in handling warranty claims, but reserve the right to require you to deal with the manufacturer directly. Be aware that many manufacturers' warranties cover only the repair and not the replacement of a defective item at the sole discretion of the manufacturer of the product. Shipping charges to and from the manufacturer for most warranty claims are often non-refundable. Some warranty claims for sophisticated electronic devices can take upwards of 4 to 12 weeks or more to be processed by the manufacturer. It is the sole responsibility of the customer, and not SoloRacer.com to retain any sales invoices to assist in processing warranty claims. REFUSED SHIPMENTS Refused shipments (without prior approval) are automatically subject to a 20% restocking fee plus return shipping charges. Orders that are undeliverable and re-shipped to the customer are subject to shipping charges (at normal shipping rates) and/or a restocking fee of 20%. LEGAL INFO Please read our Legal Disclaimer before ordering. |